FAQs

During the week, morning pickup from boarding is between 7-10am.  Pickups between 10-10:15am will result in an additional $15 charge.  If you are unable to make it before 10:15am, you will need to pickup during afternoon hours for an additional $25.  Weekday afternoon pickups are between 4-6pm.  Pickups between 6-6:15pm will results in an additional $15 charge.  If you are unable to pickup by 6:15pm, your pup will need to board another night.  On the weekends, pickup is at a 10am or 3pm appointment time.  Pickups between 10:05-10:30 will result in a $15 charge.  If you are unable to make it by 10:30, an afternoon pickup charge of $25 will be applied and pickup changed to the 3pm appointment.  Pickup between 3:05-3:20pm will result in a $15 charge.  If you are unable to make it by 3:20pm, your dog will need to stay another night.

We do our best to make sure all pups are comfortable in their sleeping environment, but if your dog does damage a crate or private room (i.e. door, door frame, etc)- there will be an additional charge added to your bill depending on the extent of the damage.

Daycare Pickups end at 6:30pm- If your dog is picked up between 6:30- 6:45, then the card on file will automatically be charged a $15 late pickup fee (we must receive an email or phone call letting us know that you are on the way or your pup will be boarded). At 6:45 PM, your pup will be boarded for the evening at the rate of $53 per night (in addition to the day of daycare charge). You will be asked to pickup between 7-10 AM the following day (or 10am on Saturday).

Yes! We are happy to give exit baths and nail trims to our daycare and boarding guests by reservation. We also offer full service grooming and can get that scheduled via e-mail! Click here for our grooming services.

We provide blankets and toys for the dogs for their stay :). Please only bring enough food for your pup’s visit in disposable baggies– but please make sure they are clearly labeled.

All reservations must be made via email- send a message to info@dogtownaustin.com to schedule your initial interview and daycare or boarding reservation. If your dog hasn’t stayed with us before, we will email you a copy of our enrollment documentation for your review and completion. The completed, signed paperwork and vaccination records must be emailed to hold the reservation and before you drop off your pup.

Our non-holiday policy requires 72 hours notice for canceling a boarding reservation and 24 hours notice for daycare (so by 7am 72 hours or 24 hours prior to the start of a reservation). During busy holiday periods, we require 10 to 21 days notice (and a credit card # will be taken to hold all reservations). If these guidelines are not met, additional fees will apply. Click here for more detailed cancellation policy information.

Absolutely. We do require appointments for all tours, information gathering, etc – because at Dogtown, it’s all about the dogs and we give them a lot of freedom to roam and play. We use all of our open areas for the pups and try to maintain a safe pack atmosphere throughout the day, So we have to be careful how we introduce new folks, even if they’re just passing through! It’s all about fun and safety for the pups with us :). Just e-mail us and we can get a tour set up!

Yes, of course! We are fully insured

Yes. We administer medications (pills, ointments, etc.) on a case-by-case basis. Just provide the medication and instructions on drop off. If your dog has had a recent medical issue, we will require a release from your vet before being allowed back into day care or boarding.

The safety and health of your pet is our first concern. Our boarding and daycare contract includes a personality profile so we can have some basic information about your dog’s temperament and match him/her with the right playmates. All dogs in daycare must demonstrate adequate social skills and the ability to play safely. On the first stay at Dogtown, we will evaluate your dog’s interactions with other guests. If we find your dog isn’t daycare friendly, we will place him/her in his/her room/crate for the remainder of the day, except for solo potty breaks.

Prior to boarding and/or daycare, you must provide proof of the following vaccinations from your vet:

• Bordetella – within the past 6 months (for both the intranasal and injected versions of the vaccination)
• Parvovirus & Distemper- given annually or every 3 years
• Rabies – proof of valid vaccination with either the shot given annually or every 3 years
• All dogs 6 months or older must be spayed or neutered.

We also require that your dog be on a regular flea and tick prevention program. For full terms and conditions, review the Austin Dogtown contract.

We do not give treats or food to the pups unless we have prior approval or food is provided (since so many dogs have special dietary needs, we don’t want to risk upsetting anyone’s tummy!). Please make sure that all food is clearly labeled – both when boarding and if you choose to bring “lunch” for your daycare dog.

We are not staffed to do “after-hours” pickups, but can work with you to arrange for mid-day drops/pickups if arranged ahead of time (during the “doggy playtime”), although additional costs will apply.

No! The boarding price is all-inclusive and all boarding pups join the daycare pack each weekday- and participate in similar activities on Saturday & Sunday when we only offer boarding.