What will my dog do all day?

Guests of Austin Dogtown spend the day making friends, playing games, fetching toys, out and about with their friends all day. Our staff matches the dogs by size temperament and personality. At Dogtown, it’s a dog’s world – after all, we believe in letting dogs be dogs!

Is there an additional fee for boarding dogs to participate in daycare?

No! The boarding price is all-inclusive and all boarding pups join the daycare pack each weekday- and participate in similar activities on Saturday & Sunday when we only offer boarding.

What happens if I cannot drop-off or pick-up my dog during Dogtown business hours?

We are not staffed to do “after-hours” pickups, but can work with you to arrange for mid-day drops/pickups (during the “doggy playtime”), although additional costs will apply.

Do you provide treats for daycare & boarding dogs?

Boarding dogs will receive peanut butter kongs at night with parent’s approval. We do not give treats or food to the daycare pups unless it is provided (since so many dogs have special dietary needs, we don’t want to risk upsetting anyone’s tummy!). Please make sure that all food is clearly labeled – both when boarding and if you choose to bring “lunch” for your daycare dog.

What are your boarding and day care requirements?

The safety and health of your pet is our first concern. Our boarding and daycare contract includes a personality profile so we can have some basic information about your dog’s temperament and match him/her with the right playmates. All dogs in daycare must demonstrate adequate social skills and the ability to play safely. On the first stay at Dogtown, we will evaluate your dog’s interactions with other guests. If we find your dog isn’t daycare friendly, we will place him/her in his/her room/crate for the remainder of the day, except for personal walking sessions.

Prior to boarding and/or daycare, you must provide proof of the following vaccinations from your vet:

  • Bordetella – within the past 6 months (for both the intranasal and injected versions of the vaccination)
    ** Austin Dogtown does offer administration of the intranasal bordatella vaccination on-site when arranged in advance and approved by management for a cost of $12.
  • Parvovirus & Distemper- within the past 12 months
  • Rabies – proof of valid vaccination with either the shot given annually or every 3 years

All dogs 6 months or older must be spayed or neutered.

We also require that your dog be on a regular flea and tick prevention program, such as Frontline or Advantage (not flea powder or collars). For full terms and conditions, review the Austin Dogtown contract.

Do you administer medications?

Yes. We administer medications (pills, ointments, etc.) on a case-by-case basis. Just provide the medication and instructions on drop off. If your dog has had a recent medical issue, we will require a release from your vet before being allowed back into day care or boarding.

Are you insured?

Yes, of course! We are fully insured

Can I tour your facility?

Absolutely.  We do require appointments for all tours, information gathering, etc – because at Dogtown, it’s all about the dogs and we give them a lot of freedom to roam and play. We use all of our open areas for the pups and try to maintain a safe pack atmosphere throughout the day, So we have to be careful how we introduce new folks, even if they’re just passing through!  It’s all about fun and safety for the pups with us :).  Just e-mail us and we can get a tour set up! Keep in mind that the physical tour is almost exactly what the video tour is (except the fact that all of the dogs are not roaming about during physical tours).

Click here to watch our video tour!

What is your cancellation policy?

Our non-holiday policy requires 48 hours notice for canceling a boarding reservation and 24 hours notice for daycare. During busy holiday periods, we require five (5) days notice (and a credit card # will be taken to hold all reservations). If these guidelines are not met, additional fees will apply. Click here for more detailed cancellation policy information.

How do I make a reservation?

Call us at 512-535-4244 or email info@dogtownaustin.com to schedule your initial interview and daycare or boarding reservation. If your dog hasn’t stayed with us before, we can fax or email you a copy of our enrollment documentation for your review and completion. Please fax the completed, signed paperwork and vaccination records before you drop off your pet to expedite check-in. We must receive the completed, signed paperwork and vaccination records via fax or e-mail before you drop off your pet.

What should I bring when my dog boards?

We provide blankets and toys for the dogs for their stay. You are welcome to bring their bedding- but please make sure it is clearly marked and know that it may not come back the way it comes in  Please bring food (although we can provide it at $2 per day).

Do you offer grooming?

Yes! We are happy to give exit baths and nail trims to our daycare and boarding guests by reservation. We also offer full service grooming and can get that scheduled via e-mail! Click here for our grooming services.

What happens if I don’t make it to pickup by dog from daycare by 6:30?

We do have a 15 minute window until 6:45 PM to allow for traffic,meetings running late, etc. If your dog is not picked up by 6:45, then the card on file will be charged a $15 late pickup fee. At 6:50 PM, your pup will be boarded for the evening at the rate of $38 per night (in addition to the day of daycare charge). You will be asked to pickup between 7-11 AM the following day.
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